Items are shipped by Canada Post from Quebec City in Canada.
Make sure you enter your address correctly so that the package arrives at the correct destination. You can send an order to a different address than the billing address.
Orders are shipped from Monday to Friday. Orders leave the workshop within 3 to 5 working days of receipt of payment. If the deadline is extended, we will contact you to notify you.
SHIPPING COST
The delivery costs vary depending on the type of shipping chosen as well as the country.
CANADA
Free shipping on orders over $ 100!
Standard (regular post): 2 to 9 working days. No follow-up or signature required. We are not responsible for lost or stolen shipments. At your own risk.
Expedited mail: 2 to 4 working days. Tracking number, signature required and guaranteed.
Xpresspost: 1 to 2 working days. Tracking and warranty number.
Priority: 1 working day. Tracking number, signature required and guaranteed.
USA
Standard (regular post): 5 to 8 working days. No follow-up or signature required. We are not responsible for lost or stolen shipments. At your own risk.
Expedited mail (expedited or tracked): 4 to 7 working days. Tracking number, signature required and guaranteed.
Xpresspost: 2 to 3 working days. Tracking and warranty number.
Priority: 1 working day.Tracking number, signature required and guaranteed.
INTERNATIONAL
Standard (regular mail): 10 working days on average but can take up to 8 weeks depending on the country. No follow-up or signature required. We are not responsible for lost or stolen shipments. At your own risk.
Expedited mail (expedited or tracked): 6 to 10 working days. Tracking number, signature required and guaranteed.
Xpresspost: 4 to 7 working days. Tracking and warranty number.
Priority: 2 to 3 working days.Tracking number, signature required and guaranteed.
Customs charges may apply and be claimed by the carrier upon receipt of the package. Each country/region has its own laws and policies regarding customs policies.
DELIVERY DELAY
The delivery time varies depending on the country and the type of shipping chosen. Refer to your order to find out the time frame or contact us.
Returns policy
RETURNS AND EXCHANGES
To be eligible for an exchange, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To make an exchange, you must present us with a receipt or proof of purchase.Exchanges are made within 30 days of receiving them. Shipping costs are not refundable.
Osmose jewelry
89, rue Saint-Pierre
Quebec, Quebec
Canada G1K 4A3
Depending on where you live, the time it takes to receive your product may vary.
If you are shipping an item valued at more than $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
REFUND
We do not accept returns and do not make any refund except in the case of breakage or defectiveness of the jewelry. Please contact us at the following address within 15 days of receipt: info@bijouxosmose.com or by phone at 1.418.523.2097 or toll free at 1.855.799.2097.
Once we have received and inspected the returned item, if applicable, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within days.
SALE ITEMS
Sale items are not exchangeable or refundable and are final sales.
